Quality Adage Updated …

Several years ago (1990s) an adage evolved in my mind and later was updated; this blog discusses the latest update. 

Initial Adage:
“Quality comes from Ownership with Integrity and appropriate Resources.”

After a couple years, I realized you could have this but still not achieve Quality due to an unhealthy paradigm; i.e. cross vectors working at odds to alignment of a path for success.

First revision:
“Quality comes from Ownership with Integrity and appropriate Resources in a healthy Paradigm.”

For a discussion of this see:http://bcswonline.blogspot.com/2008/03/quality-comes-from.html.  Also http://bcswonline.blogspot.com/2008/08/quality-education.html discusses quality and engagement.

This has been a robust view for over a decade.  I haven’t found anyone that has disagreed with this being the essences of Quality.

Latest revision:
“Quality comes from Ownership with Integrity and appropriate working Resources in a healthy Paradigm.”

This latest revision evolved while sitting in Dentist’s chair as my dentist was attempting to get his new drill system working.  He said he had only used it eight times so far.  As I thought about the appropriate resources adage concept, it became clear that you can have appropriate resources but not attain quality when the resources are not working or engaged.

Thinking about workforce you can have the skill sets available but unless they are engaged quality will not be accomplished.  Or you can have equipment resources available but they are useless if they won’t work.

When my daughter-in-law’s dad was experiencing ALS she shared a book regarding “Caring for ALS Patients”.  In the book as I remember there was a point made that people too often are in the mode of “Taking it in but not taking it on”; this is an example of disengagement.  Taking it on is taking ownership.

I encourage you to stress this adage and provide feedback from your experience and perspective.