While teaching at NCA&T, the issue of testing was always of high interest to students. What type test, what will you put on the test, why do you use essay questions?
I tried to get the students to thinking outside the box, by words similar to the following: "You are Customers, because you or someone is paying for this education, so I must think of you as Very Important Customers. You are also Partners in the learning Process, since you contribute to the learning process and environment. But most important is you are the Product of the Process and your investment is dependent on your Ownership of the Product. So if you concern yourself with the Product you shouldn't have to worry about the tests." Each class would get a variation of this.
No matter what process we find ourselves part of we are partners in the process and contribute to the Product of the process; this may be Services or Wares for a Customer Solution to his needs. By being a partner in the process we at the same time are developing our own product, ourselves. This is why it is so important to think on a higher plane and see development of the product by thinking inside and outside the box.