After much reflection and thought a metaphor evolved of two vectors. One pointing at a downward Southeast angle with SIN on it and another vector pointing at an upward Northeast angle with ACTS on it.
SIN = Selfish Insensitive Nature
ACTS = Acknowledge, Commit, Trust, Serve
Therefore as we look at the left side downward Southeast negative vector,
SIN excludes or ignores God, Nature, Customer or Others.
On right side we find an upward postive Northeast vector, ACTS which includes God, Nature, Customer or Others. The diagram shown dipicts the God case, but could be reflect Nature, Customer or Others.
First it is necessary to Acknowledge that there is a better way than SIN, once there is acknowledgement of a better way, then Commit and Trust to that way. At the point of the upward vector is Serve. Serving is the ultimate destination.
The behaviour of the SIN vector may be described as the author of Galations does:
"The acts of the sinful nature are obvious: sexual immorality, impurity and debauchery; idolatry and witchcraft; hatred, discord, jealousy, fits of rage, selfish ambition, dissensions, factions and envy; drunkenness, orgies, and the like…." Galations 5:19-21 NIV
The behaviour of the ACTS vector may be described as:
"But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control…." Galations 5:22-23 NIV
It appears to me that as we think of the Business Paradigm there are behaviours which would describe SIN and ACTS. If we exclude or ignore the Customer, Nature or Others in our thinking it seems this is the Selfish Insensitive Nature dominating. However, if we include the Customer, Nature or Others in our thinking then Service will dominate.
As I described this metaphor a few years ago in a group session, someone pointed out that the point where the vectors switch direction is the "crisis of decision." I feel that this also applies in the all paradigms as they shift directions. How this is managed can be critical to the way change is made.
With these thoughts of new ways of thinking inside and ourside the box, I believe we can place priority on the Service area which should result in building competitive services & wares of utmost quality.